Common Questions

SHIPPING - I ship everything at the moment via USPS priority mail with tracking in the US, and I ship internationally with UPS worldwide expedited (best tracking for international in my experience). I currently do not have any express options, but let me know ahead of time and we can work something out. if you are an international customer, please check your country's policies, you are responsible for any taxes or fees.

RETURNS/REPAIRS - If your pedal is broken when you receive it, I will gladly fix it for you. If you would be kind enough to return it in the same box as it was received that would be awesome. I cannot fix a pedal that has been damaged by you, or someone else. I have the right to refuse any repairs if I suspect tampering or see signs of basic wear and tear. If anyone besides me tries to repair the pedal this return offer is void. IF YOU WERE NOT THE ORIGINAL OWNER OF THE PEDAL, SOME FEES MAY APPLY AND PROOF OF PURCHASE MAY BE REQUIRED.

REFUNDS - If you want to cancel your order after payment has been processed and collected, I will refund the entire purchase minus the transaction and admin fees, which are non-refundable to me as a seller, this will be 10% of the total sale, which are subject to change based on credit card processing terms.

POWER REQUIREMENTS - All Retroactive pedals use the standard 9vDC center negative power supply (think one spot, power all). Your return offer is void if you blow up your pedal. I use diode polarity protection on all of my pedals, and Diode Rectifying Polarity Protection on the Super Dot Chaser II and Iso Cab (which can take center positive or negative) to try and avoid this from happening, but you know ... if you're unsure contact me before powering up the unit.

TROUBLESHOOTING - Contact me for troubleshooting tips if you're unsure, but instinctively check that your 1/4" cables are in working order, your volume is up, going direct from the instrument to pedal to amp when testing, the list goes on. Please contact me before you consider shipping the pedal back for repairs!

ARTIST ENDORSEMENTS - This is a case by case basis. I’m not in a position to give away free pedals just because. I am open to a working relationship between artists who want to also support what I do by posting about my pedals, sharing, and promoting Retroactive.

DEALERS - Please check our dealer locator page and support their business.